Management Profiles
Having started the company, Robert Massie has now strategically enhanced the senior management of the organisation with key members specialising in key areas of the business;
Richard Field OBE - Chairman
Approached by CEO to assist Highlander as a business consultant, became chairman two years later in 1997.
Richard has a passion for individual, team and organisational growth and development, and his love of leadership and learning are the threads that link many of his past and current appointments.
Highlander benefits greatly from the expert advice and coaching that Richard delivers. His wealth of experience and knowledge will be key to further and continued success at Highlander Business Solutions.
Robert Massie – Managing Director
Robert formed Highlander in 1995 to serve local SME´s and Universities with computer systems and solutions.
Whilst his birthplace is Aberdeen, Robert chose to settle in South Yorkshire and has not looked back since. His passion for Highlander and Sheffield has led to Robert being invited to become an Ambassador for Sheffield by Sheffield First for Investment.
Robert is an active Managing Director who enjoys working ‘in´ as well as ‘on´ the business. He thrives on the variety and enjoyment that comes from managing a fast growing and successful IT & Telecoms Company.
Steve Brown – Commercial Director
Joining Highlander in February 2001, Steve has operated in a number of roles within the organisation - starting as Field Sales Executive before progressing to Sales Manager, General Manager and now Commercial Director.
After leaving College Steve was a professional footballer for two years before injury curtailed his career and he went back to education, graduating from Sheffield Hallam University in 1998. Steve then worked for two years in Cardiff as a Finance Manager with a leading retailer before moving back to Sheffield.
His wide ranging commercial role at Highlander is split between the sales and the engineering operation. This ensures that communication and delivery of client requirements within a complex and fast changing industry are maximised.
Steve´s understanding of each section of the organisation is now an invaluable tool in making sure that Highlander delivers first class customer service – the number one priority at all times.
Karrie Massie - Director
Karrie joined Highlander in February 2002 as Company Secretary and Director.
Qualifying as a Dental Hygienist from Charles Clifford Hospital in 1986, Karrie had commanded a number of diverse roles within the private dental industry.
Achievements included the integration of a paperless dental surgery in the late 1980´s with the development of a specially designed computer system and also the management of specialist dental teams. Karrie was also instrumental in implementing one of the first intra-oral cameras in Yorkshire, resulting in tangible benefits for both the patient and the dental profession.
Karrie joining Highlander in 2002 coincided with the exciting move to our premises at Sheffield Airport Business Park. Since the appointment Karrie has completely re-structured all company Health Safety, Employment Law and other legislative procedures and still maintains control over these whilst now also spending more time in a more customer facing role.
Chris Muscroft - Technology Services Manager
Chris joined Highlander in April 2003 following a successful career in I.T Account Management.
Having started his career at Sheffield Newspapers, Chris left to pursue a sales role for a local I.T. supplier, providing network solutions for small businesses in the South Yorkshire area.
After two rewarding years, Chris left to further develop his technical and account management skills, this time providing guidance to large corporate organisations across the UK. His remit was to design solutions aimed at reducing costs, enabling growth and increase profitability for the company´s client base.
During this time, Chris was also responsible for the company´s Microsoft licensing arm for the UK. This was coupled with management of a Business Continuity Campaign, an area which Chris has extensive knowledge of.
Chris´ goal for Highlander is to utilise his experience when developing complex and business lead I.T. projects for new and existing clients. He is also developing a team of professional Account Managers to provide the highest level of I.T. service available in the SME market place.
Daniel Bumby - Business Development Manager - Highlander Direct
Daniel joined Highlander in December 2004 with the remit to create Highlanders own
direct sales division - servicing clients throughout the UK.
A strong track record in sales management and business development has seen Daniel work for corporate companies within both the insurance and I.T. sector. His previous post saw a successful grounds up development of an e-commerce venture that resulted in a corporate sales model achieving £2m revenue within the first year of trade.
Daniel aims to provide Highlander Direct with a similar growth model which will be based purely on customer service. This will be done through the use of Highlanders current core values and a business model that moves away from the 'box shifting' mentality of many current direct business suppliers.
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