On a personal note, I have used Highlander while working at three companies and over 10 years, I have found the entire team from Sales, Support, Accounts and the Management at Highlander not only very friendly, professional and flexible, but also extremely knowledgeable often overcoming problems that I inherited.
We look forward to the continued support Highlander provide.
Highlander has already become a key partner to the group of Companies. I have been delighted with the management of our contract and within a matter of months we now place our IT hardware and software purchasing business; Highlander are now not only our IT support partner they are also our primary IT supplier. Their hardware knowledge and competitive pricing has made them my first point for contact for any IT purchasing.
The helpdesk team are professional, knowledgeable and quick to respond. They have demonstrated a wide range of technical knowledge and skills and are friendly and approachable- I feel like I am working with my own in-house team. The structure Highlander use with a key account manager, a technical account manager and a helpdesk team works very well for our group and the technical tools at my disposal (web logging system and centralised network monitoring resource) facilitate call logging and provide an overview of our systems I didn’t previously have.
The handover to Highlander has been a smooth and fast process and as a result the IT & Systems in place work better for the users in our group of companies.
I believe the installation has gone as smoothly as we could ever have wished for and certainly the engineers have been a credit to Highlander and were helpful and obliging in all matters.
My faith in computer companies has almost been restored although this is difficult to achieve with the scars that I bear from our earlier experiences.
Certainly the efforts of Highlander their personnel have been exceptional to date and I thank you all.
In February this year we contacted Highlander to discuss a large ICT suite that we were to install in a soon to be renovated building. We received a prompt visit, which soon followed with a second meeting outlining their proposals and their reasons for these.
As relative novices in full networking solutions we wanted Highlander to provide us with a complete solution. As often the case with grant funded projects there was plenty of red tape to cut through. Highlander persevered with us during this time and even though it took over 6 months from quote stage to installation they stuck with us and gave advice throughout the whole event – they even notified us that prices had been reduced and we could have more kit!
Once we decided to place the order Highlander organised and completed the network cabling, the benching and furniture, and the installation of the full IT suite with interactive whiteboard. The technicians have been extremely helpful and have done everything possible to make the project run as smooth as it has done.
I would like to take this opportunity to thank them officially for their work and state that I would highly recommend Highlander to any organisation looking for an established, hard working, competent and caring business solutions provider.
During the course of we have upgraded computers in each department and had our offices re-wired with no loss of working time.
We wish you deserved success and look forward to a long and prosperous working relationship.
As you know I was away when the installation took place and therefore was not involved.
There are obviously issues when trying to set up something differently to where it was before.
Everyone here has commented on what a good job Highlander did, and certainly since I have been back in the office my impression is that your engineers are committed to what they are doing and solving any problems that do occur promptly. They are a pleasure to have in the office.
People are quick to complain. In this case so far, we are pleased with our decision to move to you. I hope it continues and please pass on our thanks to the engineers.
We constantly seek feedback from our clients and listen to what they say about us. It is vital to us to get every interaction with our customer’s absolutely right. Taking this feedback on board and reviewing our practices and strategies accordingly is how we continue to evolve and thrive as an organisation.
Our high standards in quality of service and customer care are reflected in these testimonials. If you want more detailed case studies, or information on specific projects we have undertaken please contact us
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