Current Vacancies

Current active vacancies are listed below – if there are no current vacancies or you want to get ahead of the field and be on our ‘hit list´ should they arise then please email your CV and a covering letter to us at business@highlanderuk.com

For any other information relating to employment or recruitment at Highlander, please email on business@highlanderuk.com

Office & Finance Administrator - April 2012

Highlander I.T. & Telecoms are looking for an Office & Finance Administrator to cover a 10 month maternity contract beginning 21^st May which may lead to a permanent role.

Hours; 30 hours per week

Salary; £14,000 - £17,000 pro rata dependent upon experience 

The ideal candidate will have a super telephone manner, excellent customer service and communication skills. Be confident and able to work well under pressure and to tight timescales in a busy environment. A positive can do approach and an eagerness to help is paramount as the role is varied and covers many departments.

Duties will include:
General accounts duties including working within the accounts department on purchase ledger

Reception duties including liaising with visitors and clients

Office administration offering office support to all departments

Please email jobs@highlanderuk.com with a covering letter and CV before the 18^th of May.

Warehouse Operative / Workshop Technician (May 2012)

Role: Warehouse operative / Workshop Technician will work as part of a team that offers stock control, PC / Server Build, fault diagnosis & Repair. The role includes taking calls from and passing information to customers and account managers and suppliers.

Duties will include: 

• Goods In / Out

• Stock Allocation

• Stock Control

• Dispatch including courier coordination

• Stock Taking / Adjustments

• RMA

• PC / Server Build, fault diagnosis & Repair

• Provide excellent service to end users and set expectations based on agreed processes.

• To manage all requests to agreed resolution times.

• To ‘own’ end user issues through to resolution and recognize when to escalate.

• Keep Service software updated with all developments at all times.

Key Responsibilities:

• Have knowledge of working in a stock / warehouse environment.

• Distribute tools, or other stock items in order to fill technician requests.

• Prepares merchandise for shipment, as required

• Maintain accurate inventory records through the use of a computerized inventory system.

• A working knowledge of IT Hardware / Software

• A knowledge of basic IT fault diagnosis an advantage but not essential as training will be given.

If you are interested in this position please send your CV to john.akings@highlanderuk.com

IT Support Helpdesk recommends:

One common problem that you may find that causes such inconveniences to your system is due to a Spyware issue.  This is usually caused from clicking on a website that is not reputable and ‘tricks’ you into buying a software or removal tools which will fix the problem.  Please note that you should always be careful when websites re-direct you to another link.

Resolving the problem:

From our experienced Helpdesk Support Agent, the issue was quickly resolved. We identified the problem from the log reports that the PC had several unexpected restarts and application crashes. Our Agent logged in remotely to our end user’s PC and explained step by step how to run some diagnostics software which is a great tool for removing any Malware. The PC was scanned and all Malware was removed within an hour with all significant threats removed.

Malware differs from a virus in the sense that Malware usually display pops up on screen in order to scare users into buying software or removal tools.  All issues were efficiently resolved and all internet issues were also eliminated.

Tips:

Check the source from the website is reputable.

Don’t blindly click on pop ups on screen, understand what it is asking you to do.

If you are experiencing similar issues, speak to the Highlander helpdesk team. 

In order to raise awareness of this and to provide a plan of how to reduce the impact of these changes for businesses, we have engaged with Microsoft on an exclusive offer of discounted infrastructure licenses up until 30th June 2012.

The benefits of upgrading to the latest Microsoft platform are vast. Windows 7 for the desktop and the current version of Windows Server and Small Business Server, is the most powerful, secure and efficient platform ever introduced by the organisation.

Your organisation should consider the implications of these licensing increases if:

• You are planning to upgrade any of your infrastructure within the next 18 months
• Your PCs, Laptops and Servers are approaching end of life
• You are running Windows XP (support ending in 2014), Windows Server 2000 or Exchange 2000
• You want to accurately budget your licensing programme for future years (at the current price)
• You want to pay less in the future for your Microsoft licensing

Additionally, on the run up to the licensing changes, Highlander are offering a 10% reduction on all Windows Server and Desktop licensing when purchased with Software Assurance (which includes future upgrade rights), if purchased before 30th June 2012.

What’s more, with the future announcements on the next versions, Windows 8 & Windows Server 8, if you buy your software on volume licensing with Software Assurance, not only can you benefit from the latest upgrade rights, you can also take advantage of today's pricing and protect future spend through an Open Value company wide or Open Value Subscription (OVS) agreement.

If you would like further advice and guidance on these changes, please call 0114 292 3800 or email business@highlanderuk.com 

We have been a customer with Highlander for almost 2 years and have just recently moved into new premises.

During this time we have never had any problems with our I.T equipment and always receive an excellent service from Highlander, all the staff are very friendly and helpful in which makes a very easy working relationship with them.

We organised the date for Highlander to come and move all the I.T equipment, install a new phone system and set all the equipment up at the new officers.

Highlander worked very closely with myself to advise and ensure the correct information was passed on to our providers so that the new lines that would be installed at the new officers were correct and completed in time for the move.

The move itself went extremely smoothly and Highlander had our I.T equipment and new phone system set up in no time with absolute minimal disruption to the company enabling us to carry on with our day to day duties whilst the move was taking place.

Highlander are very customer focused and we would recommend them to any organisation, their communication with their customers is always very professional and friendly and the support and maintenance we receive from them is always to an excellent standard.

IT Systems Manager, Manufacturing Company - Yorkshire

Following an internal re-structure the our group of Companies, we decided to outsource user and network support services. We have in excess of 150 users across 6 companies and, as a group of independently operated companies, a variety of ERP systems and network infrastructures. As IT & Systems Manager for the group my primary concern was finding a partner company that would be able to support our diverse and complex setup, manage 3rd party contracts and assist a user base with varying levels of IT skills. We carried out a rigorous vetting process and decided to award the contract to Highlander I.T & Telecoms on the strength of their proposal.

Highlander has already become a key partner to the group of Companies. I have been delighted with the management of our contract and within a matter of months we now place our IT hardware and software purchasing business; Highlander are now not only our IT support partner they are also our primary IT supplier. Their hardware knowledge and competitive pricing has made them my first point for contact for any IT purchasing.

The helpdesk team are professional, knowledgeable and quick to respond. They have demonstrated a wide range of technical knowledge and skills and are friendly and approachable- I feel like I am working with my own in-house team. The structure Highlander use with a key account manager, a technical account manager and a helpdesk team works very well for our group and the technical tools at my disposal (web logging system and centralised network monitoring resource) facilitate call logging and provide an overview of our systems I didn’t previously have.

The handover to Highlander has been a smooth and fast process and as a result the IT & Systems in place work better for the users in our group of companies.

Managing Director, Vocational and Employment Consultants - Sheffield

Our firm has been involved with Highlander for a little over two years. During that time, we have found the support and assistance of an excellent standard. We are confident that when we have a need for specialist IT intervention, Highlander deliver promptly and efficiently. Indeed, Highlander consistently resolve issues first time without the need for further call-out. The support staff are friendly and efficient and take the time to explain, in plain English, the problems and the solution. As a result of the excellent service provided by Highlander, we have had no downtime at all in the past two years.

Managing Director - Leasing Company - South Yorkshire

We signed an IT and Telecomms maintenance contract with Highlander  two years ago when we knew little about the quality of their support but knew that they were price competitive.  Since then we have had excellent support from our account manager, the helpdesk and site engineers.  Responses to our requests for assistance have been prompt and problem resolution has been speedy.

The Highlander staff are knowledgeable, friendly and efficient.  Their suggestions and recommendations are insightful and appropriate. In 2011 we realised that our main server was coming to the end of its life and we needed to swap it out and also upgrade our back-up systems.  Highlander  recommended the replacement equipment and systems and prepared a project plan, working closely with external software suppliers and our IT team. 

The plan was clear and our account manager and the engineers took time explain it to us and address our concerns.  The pre-project preparation was meticulous and on-time. The plan promised to implement the switch- out over a weekend and, as promised, our new system was up and running first thing on Monday with only minor disruption to our business.  A first class result.

Highlander are an I.T. and Telecoms services provider with a strong reputation for delivering the highest standards in support, project delivery and commercial guidance for our client base. With almost 20 years experience in developing systems for Small and Medium Sized Organisations, Highlander’s success has been in upholding its core principles in service deliver, which are:

• Care
• Dedication
• Professionalism
• Respect
• Trust

By instilling these principles into every employee, Highlander ensure customer service is at the forefront of its daily operations. From its technical staff, through to service delivery personnel through to Accounts, all employees share the responsibility of keeping clients happy and understand their daily “moments of truth” with each client can make a difference to how successful our organisation is.

For a more in-depth background on Highlander’s growth and success please Click Here

Who are you?

You are a company that believes I.T. and telecoms are critical components of your organisation and without them, you would struggle to operate effectively. You understand the importance of I.T. and the commercial gains that a solid infrastructure, dynamic systems and an empowered workforce can provide for your organisation.

You will be loyal to your suppliers that provide excellent customer service, whilst open-minded about approaching a new organisation where you feel you may be vulnerable.

You demand high levels of service and insist that the people supporting your infrastructure are not only the best technical people available in the industry, but are able to communicate in a way that makes sense to you.

You are responsible or share the responsibility for your organisation being successful and you want to engage with an I.T. provider that shares your vision for innovation, customer service and commercial success.

You want your I.T and telecoms to be better.

If this is you, please call 0114 2923800 or email business@highlanderuk.com

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As Patrons of Barnsley & Rotherham Chamber of Commerce, Highlander are delighted to offer an exclusive offer to all Chamber members.

The exclusive offer entitles each organisation to a range of benefits, including:

• Free I.T. & Telecoms Audit
• Free report on system improvements
• Free advice on Connectivity
• An Outsourced I.T. Department

We are offering 12 months I.T. support for the price of 10 - plus a charitable donation to the Chamber's chosen charity.

To enquire about this offer, you can:

Call: 0114 292 3800 and ask for Tony Dixon

email: brchamberoffer@highlanderuk.com

Or Fill in the form below

Highlander understands this and provides a team of technical staff that are not only the leaders in their field for technical ability, but are able to communicate in a way that makes sense to you.

The flexible contracts we provide are in place to provide assistance at all levels, if your systems develop problems in any way.

Firstly, Highlander has the largest technical helpdesk for an independent I.T. company in the region and we provide a personal service to our clients this way.

Secondly, we have a dedicated team of field based engineers responding to service calls and providing project management, implementation services and consultancy and advice. Our client each have a Technical Account Manager and this person is not only responsible for your network, but is there as an advisor for future development of it.

Our contracts are competitive and provide the highest levels of customer service available in the region.

If you would like to discuss how to improve your I.T. support and would like us to carry out an independent audit of your systems, please call 0114 2923800 or email business@highlanderuk.com

What is a Highlander Support Contract?

The Highlander  IT Support Contract is an agreement between Highlander Business Solutions and your company guaranteeing you comprehensive support for every aspect of your IT & Telecoms infrastructure.

This infrastructure may include PC systems, software, one or more file servers, peripherals such as scanners, printers, and laptops or more specialist equipment such as uninterruptible power supplies or video conferencing equipment.

All items contained within the scope of the contract are covered for almost every eventually. Details of the level of cover provided can be found in the benefits section.

The contract is designed to give you complete, cost effective peace of mind.

Does my company need a support contract?

• If your business depends on its PC systems and IT & Telecoms infrastructure, then the answer is probably yes.
• If any of your PC systems or file servers failed, what would be the cost to your business?
• How long would it take you to arrange for a repair or replacement, and at what cost?
• Do you have any internal IT & Telecoms knowledge and if so what if that person(s) is not available?

Our support contract clients enjoy the peace of mind our service provides. Each client knows that fast, reliable support is only a phone call away. We provide a guaranteed response time to all call-outs and immediate replacement if a repair is not possible. Full details of the level of cover provided are contained in the benefits section.

What are the main benefits of the Highlander Support Contract?

The Highlander Premium Support Contract contains a range of benefits as follows:

• Guaranteed On-Site Response Time we provide a guaranteed four-hour response to all file server related call outs and an eight-hour response to all other calls.
• No Additional Charges Our Premium Support Contract covers all call-out, labour and parts charges that you might otherwise have to pay.
• Repair/Replacement of faulty hardware we will attempt to repair all hardware faults. If we cannot repair a particular item or a repair is not practical, we will replace the item new for old with a current equivalent.
• Priority over non-contract clients as a Premium Support Contract client all your needs and requirements will be dealt with as our main priority, ensuring the fastest response.
• Free Maintenance Visits one of our Senior Technicians will visit you to carry out routine housekeeping and maintenance on all equipment covered under the scope of the contract, with particular attention to PC systems and file server(s). The work involved includes installing the latest service patches, optimising hard drives and file structures, checking network configurations and protocols, etc. A full written report is provided after each visit detailing any areas of concern and/or suggestions for improvements where relevant.
• Unlimited Free Technical Advice, Support and Guidance via our Freephone technical support service and technical visits, we aim to provide comprehensive advice and support concerning all aspects of your IT & Telecoms requirements. As such, we are always delighted to be work with you on any IT & Telecoms projects.
• Dedicated Account Management. All clients are allocated a Technical and Sales Account Manager. This ensures that all aspects of your IT & Telecoms systems are covered in regards to up to date servicing and introduction to new technologies that can increase the profitability and efficiency of your business.

How much will a Highlander Premium Support Contract cost?

Each Premium Support Contract is different and depends on the age, nature and specification of your own IT & Telecoms infrastructure.

In order to provide you with an accurate quotation, one of our technicians will conduct a full inventory of your hardware and software so that we can estimate the level of support required.

How long does the contract last?

The Highlander Premium Support Contract has no minimum or maximum term and you are free to cancel or suspend the contract at any time and for any reason without penalty.

The contract premium is quoted on an annual basis so that you can compare our charges with other providers.

We are committed to providing the highest quality products, services and support to all our clients and such do not believe in imposing minimum contract terms or cancellation periods/penalty payments.

Because you are free to terminate the contract at any time if you are unhappy with the service provided, we have an even greater incentive to ensure that you are always totally satisfied!

How do I pay for the Premium Support Contract?

The contract premium is payable quarterly in advance. We prefer our clients to set up a regular standing order for payment of the premium to reduce our administration, but payment upon invoice can be accepted subject to our agreement.

If you need to cancel the contract for any reason, the unused proportion of the prepaid quarterly amount will be refunded upon our receipt of your cancellation instruction.

What do I do next?

For further information on any of our products and services, or to arrange an appointment to discuss your requirements in more detail, please contact our customer service team. We look forward to hearing from you.

We will be delighted to visit you at your earliest convenience or arrange for an immediate hardware audit. Please remember that the hardware audit does not place you under any obligation, but will enable us to provide you with your bespoke quotation.

Call  0114 2923800  to get connected

Highlander are one of the first IT and Telecoms Solutions providers in South Yorkshire to offer services via Digital Region Broadband South Yorkshire. The aim of the project is for businesses and residential users to have super-fast internet connectivity, which is in many instances, significantly cheaper than traditional connections that have been available over the past 10 years.

What is Digital Region Broadband?

In a nutshell, the Digital Region Broadband initiative for South Yorkshire provides a backbone for high speed internet connectivity. This backbone is the vehicle in which Internet Service Providers (ISPs) connect.

How fast and how much does it cost?

The beauty of the network design means there are a number of packages available for organisations of different sizes to take advantage of. Starting from basic connections providing 40MB download speeds for £39.95, to synchronous connections over fibre, Highlander can offer the best solution to fit each client. We'll work through the options with you and design it based on our understanding of your network. The costs for the service are extremely competitive when compared against existing connections, so there is a potential for some immediate cost savings for the connections.

What do I need to do next? 

As there are a range of options available, Highlander will design the connections that best suits your organisation. In the first instance, please email your interest to marketing@highlanderuk.com or speak to your Account Manager.

 

Highlander has a team of technical expertise for implementing Virtualised environments for small-medium enterprises.  Highlander takes pride in working with the global leader in virtual infrastructure technology and provides virtualisation solutions which reduce IT costs, whilst increasing the efficiency, utilisation and flexibility of your existing computer hardware.

Virtualisation enables organisations with the opportunities to consolidate their hardware and software by running multiple applications on a single platform.  This reduces the amount of physical space to store hardware and significantly reduces power consumption required to keep them running, which has a direct correlation and effect on costs.

Why Virtualise with VMware?

• Boost Utilisation of server resources.
• Significantly improved manageability.
• Simplified server provisioning.
• Increased IT efficiency.
• Greater responsiveness.
• Improved ability to handle future growth.

For many organisations, implementing a virtualised environment can be a very complex project and may be seen as expensive particularly to smaller enterprises due to the initial investment.  However, the long-term benefits can offer a tangible return of investment providing that virtualisation is suitable for your business.  Highlander’s virtualisation experts can explain how this can benefit your business architecture so please do not hesitate to contact us should you require further information.