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For further information on any of our products and services, or to arrange an appointment to discuss your requirement in more detail, please contract our customer service team. We look forward to hearing from you.

Tel 0114 292 3800

We will be delighted to visit you at your earliest convenience or arrange for a free hardware audit. This does not place you under any obligation, but will enable us to provide you with your bespoke quotation.

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‘Highlander have supported all our systems for years and they know our business requirements inside out. All their staff are very friendly and give us real comfort that we’re being looked after.’

Director, Retail organisation, Sheffield.


Overview:
I.T. systems are a critical component of most modern organisations – without it, your business will struggle to operate effectively.

Highlander understand this and provide a team of technical staff that are not only the leaders in their field for technical ability, but are able to communicate in a way that makes sense to you.

The tailored contracts we offer are in place to provide your organisation with a service that exactly matches your needs.

What we offer:
The Highlander support contracts contain a range of benefits as follows:

  • Guaranteed on site response times – for both critical issues and administrative or maintenance jobs.
  • No additional charges – our support contracts cover all call-out and labour.
  • Unlimited free technical advice, support and guidance – via our Freephone technical support service and technical visits, we aim to provide comprehensive advice and support concerning all aspects of your I.T. and Telecoms requirements. As such, we are always delighted to work with you on any I.T. & Telecoms projects.
  • Dedicated account management – All clients are allocated a Technical and Sales Account Manager. This ensures that all aspects of your I.T. & Telecoms systems are covered in regards to up-to-date servicing and introductions to new technologies that can increase the profitability and efficiency of your business.
  • System monitoring solution
  • Flexible billing – we can arrange either monthly or quarterly billing to suit your business needs.
  • Management of all your organisation’s renewals – for all software and connectivity contracts.
Why work with Highlander?

Highlander have the largest technical helpdesk for an independent I.T. company in the region and we provide a personal service to our clients this way.

We have a dedicated team of field based engineers responding to service calls and providing project management, implementation services, consultancy and advice.

Our clients each have a Technical Account Manager and this person is not only responsible for your network, but is also there as an advisor for the future development of it.

Our contracts are very competitive and provide the highest levels of customer service available in the region.

 

 



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