Next Generation Convergence
What does this mean and how can it improve my business?
The term ‘convergence’ has been used extensively over recent years. Within the I.T. and Telecoms industry it refers, predominantly, to the integration of an organisation’s data infrastructure (servers, PCs and applications) with its telephone system.
Here at Highlander we have found that, whilst some businesses have adopted the converged approach, many have yet to realise the full potential of bringing together the office technologies let alone considering the Next Generation.
In an ever demanding world where time is extremely valuable, from the production floor through to the boardroom, the next generation network can increase productivity as well as reduce operating costs throughout the organisation.
Key features of Next Generation Convergence:
- Mobility - Innovative applications deliver the capabilities of a head quarter’s desk phone to laptops, mobile devices, and landline phones in external locations.
- One Touch - Computer telephony integration using Softphones, portal software and back-end applications lets users make calls and access a wide range of functionality at the touch of a button. Features such as on screen dialling and popping of customer records can increase productivity and enhance customer service.
- Collaboration –From instant messaging to video conferencing, applications help workers collaborate efficiently and cost-effectively.
- Interactive Voice Response - Allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech.
- Reduced Cost Reduced Carbon – Best use of technology can mean reducing operating costs by making processes more efficient and increasing productivity. This in turn helps reduce the carbon footprint of the business activities.
For more information call Highlander on 0114 292 3800 or email business@highlanderuk.com
