Call logged:  The user mentioned that the bottom half of their document wasn’t printing properly

Resolving the problem:

The user explained that other documents have been printing with no issues but for this particular document, the bottom half of the content was not printing properly.  Out IT Helpdesk Agent installed the driver printer locally and tested the different documents.  Some documents were printing the content on the headers and footers but some were not.  Through further investigation and changing a few settings in properties, we found that the document was created from a be-spoke piece of software for quality images and re-saved this under a different format.  Once this was done, we tested this again and the whole document was printed with no further issues.

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If you have a printing problem, similar issues or have any other queries, please do not hesitate to contact us on E-mail business@highlanderuk.com