Call logged:  The user was unable to receive new E-mails and was asked to validate their E-mail address on the phone.

Resolving the problem:

Upon investigation, the Blackberry was receiving E-mails via the Outlook Web Access (OWA) part of Microsoft Exchange.  However, when the IT Helpdesk Engineer attempted to access the Microsoft Web Access portal via the internet, the site could not be displayed. This would explain the reason why the Blackberry was not able to receive E-mails.  Therefore having reviewed the status of the Exchange server, the engineer was able to get the OWA back up and running and could then validate the Blackberry again.  The user received E-mails as normal on their Blackberry once the validation was complete.

Highlander recommends:

If you are experiencing issues with receiving E-mails on phones or would like to find out more about Highlander’s services, please do not hesitate to contact us via E-mail at business@highlanderuk.com