Call logged:  User didn’t receive their daily E-mail notification advising that their backups were successful

Resolving the problem:

Due to the time going forward an hour, there was a glitch in the backup software system and E-mail notifications were not sent out.  As we monitor backups for our support clients we had already checked that the backups were made successfully although the E-mail notification had not been sent out.  To update this service, we dialled into the server to make the necessary updates and to double check that the backups were completed and was not affected by the time change.  Once this was completed, E-mail notifications were sent out as normal.

Highlander recommends:

Monitoring backups can be included in Highlander’s support services depending on the customer’s requirements. If you are experiencing similar issues or would like to find out more about Highlander’s services, please do not hesitate to contact us via E-mail business@highlanderuk.com