Call logged:  One of our customers called in to say they were no longer receiving E-mails

Resolving the problem:

Our IT Helpdesk Engineer spoke to the end user and established that they couldn’t access the internet; therefore they wouldn’t be receiving E-mails. After doing some basic tests trying to connect to their server, it confirmed that there was an internet outage.  The Helpdesk Engineer contacted the customers Internet Service Provider (ISP) who confirmed that the line tested was fine but they referred to BT for further tests.  BT tested the line and again confirmed it was ok.  As a result we sent an Engineer to site that tested the equipment and the line which confirmed the line was definitely dead.  Referring this back to the ISP, BT sent an Engineer out who discovered an error had been made at BTs exchange which had redirected our customers phone line, taking them offline.  Once this had been restored, internet was running as normal and E-mails were received.

Highlander recommends:

If you are experiencing problems receiving E-mails, having internet connectivity issues and/or would like to find out more about Highlander’s services, please do not hesitate to contact us via E-mail at business@highlanderuk.com