Call logged:  User said that their E-mail system was down completely and no users could access their E-mails

Resolving the problem:

Our IT Helpdesk Engineer remotely logged on to the customer’s server and went through their event logs to investigate the issue.  From the event logs, it was clear that their Exchange 2003 server mailstore had exceeded the 75gigabyte maximum limit.  We were able to mount the mailstore temporarily and with the help of users on site, we removed enough E-mails from the system to allow the mailstore to remain online.  Through further discussion, the customer agreed to go through the mail and archive significant amount of E-mails.  We then arranged a full offline defragmentation of the mailstore to reduce the size of the database which resolved the issue.

Highlander recommends:

Highlander recommends you to archive your E-mails when possible and it is advisable to manage your E-mail system to avoid similar issues.  If you are experiencing similar problems or have any other queries, please do not hesitate to contact us on E-mail business@highlanderuk.com