Call logged:  The user explained that they are suffering downtime loading applications, their system keep crashing and experiencing unexpected shutdowns.

Resolving the problem:

Our IT Helpdesk Engineer viewed the log reports and found that the PC had numerous unexpected restarts and application crashes.  A common problem that causes such problems results from pop-ups.  We logged in remotely to the user’s PC and ran some diagnostics software to remove Malware.  The PC was then scanned and all Malware was removed with all substantial threats removed.  Once this was completed the user could log on to their PC and continue working as normal.

Highlander recommends:

We recommend that you take extra care of websites that re-direct you to another link.  If you are experiencing similar problems or have any other queries, please do not hesitate to contact us on E-mail business@highlanderuk.com