Call logged:  The user explained that they were experiencing problems receiving E-mails on their software

Resolving the problem:

Our IT Helpdesk Engineer discovered that some of the Blackberry applications were corrupt.  We logged on remotely and reinstalled the affected software but this didn’t resolve the issue.  We made some registry alterations and this allowed the software to open but E-mails were still not redirected to the Blackberry.  Therefore, we changed the user permissions on the PC and reinstalled the Blackberry software to ensure the updates were acknowledged.  Once this was complete, the user received E-mails as normal.

Highlander recommends:

If you are having problems receiving E-mails on your hand held devices or have any other queries, please do not hesitate to contact us on E-mail business@highlanderuk.com