Call logged:  The user explained that their E-mails kept bouncing back

Resolving the problem:

Our IT Helpdesk Engineer had discovered that the company had been ‘blacklisted’ which indicated that their client’s system had been flagged as a potential threat and that it may include unsolicited information.  Therefore, the E-mails being sent out were not delivered due to the recipient’s server denying anything that comes through to their system.  To resolve the issue, we identified what was causing the company to be on the ‘blacklist’.  Through further investigation, we found that this was due to a virus issue and having running scans and diagnostics software, we successfully removed the virus and checked that there were no other reasons causing the company to be on the blacklist.  Once this was completed, the user no longer received delivery failure notifications for their out-going E-mails.

Highlander recommends:

If you encounter similar problems regarding E-mails or have any other queries, please do not hesitate to contact us on E-mail business@highlanderuk.com