Call logged:  The user explained that the speed of their PC was very slow and every time they opened an application, it would crash.

Resolving the problem:

Our IT Helpdesk Engineer used the task manager to check the performance statistics of the PC but the result showed everything should be running smoothly.  However, it was clear there was a fundamental problem with the speed and this was causing disruptions to the user.  We remotely rebooted the PC into ‘safe mode’ which only loads a basic set of services and processes to enable the PC to work more effectively and is important to use this as it helps us to diagnose the problem.  After reviewing all the performance logs and diagnostic tests, it became apparent that the issue was down to a hard-drive failure. We ran a disc check to try and resolve the bad sectors of the hard-drive.  Having completed this, we rebooted the PC again and the issue was resolved.  The applications were no longer crashing and the PC was back up to speed.

Highlander recommends:

There are many possibilities that cause your computer to slow down.  For this particular issue, we recommend monitoring the PC performance over a period of time as the hard-drive may need to be replaced.  It could also mean that your PC is due for an upgrade if you have had it for a long time. If you are experiencing similar problems, please do not hesitate to contact us on E-mail business@highlanderuk.com