Call logged:  The user explained that they couldn’t access any Microsoft Office applications

Resolving the problem:

Our IT Helpdesk engineer tried to access Office but this kept crashing during repair.  Therefore, we logged on via ‘Safe mode’ but discovered that the issue was not down to Office as this was working fine.  From previous experience and a similar issue, we checked the printers and this crashed the PC whilst checking which was an indication that this was a printer issue and not Office.  Through further investigation, we found that the print spooler was corrupt – this is the software that sends jobs to the printer.  We deleted the corrupt files and sent a test print which replaces and recreated the corrupted files automatically.  Once this was complete, the user could access their Office applications as normal.

Highlander recommends:

If you are having printing/Office issues or encounter similar problems, please do not hesitate to contact us on E-mail business@highlanderuk.com